1. General Information

• These Terms apply to all products and services provided by Mountain Tech Support
• We may update these Terms from time to time
• The latest version will always be available on our website

 

2. Products and Services

We aim to ensure all product descriptions, pricing, and availability are accurate.

However:

• Errors may occasionally occur
• We reserve the right to correct pricing or listing errors
• We may cancel or refuse orders where necessary

All goods and services are provided in accordance with the Australian Consumer Law (ACL).

 

3. Orders and Payment

• Orders must be paid in full before dispatch or service completion (unless otherwise agreed)
• Payments are securely processed through third-party providers
• We do not store full payment card details

Once an order is placed, you will receive confirmation via email or other contact method.

 

4. Pricing

• All prices are listed in Australian Dollars (AUD)
• Prices may change at any time without notice
• Shipping or additional costs will be clearly stated where applicable

 

5. Shipping and Delivery

• We aim to dispatch orders promptly
• Delivery timeframes may vary depending on location and supplier availability
• We are not responsible for delays caused by couriers or external suppliers

Risk in goods passes to you upon delivery.

6. Cancellations

Orders

• Orders may be cancelled before dispatch where possible
• Special-order items may not be cancellable

Services

• At least 24 hours’ notice is required for cancellations
• Late cancellations may incur a reasonable fee

 

7. Returns and Refunds

Returns and refunds are handled in accordance with our Returns, Cancellation and Refunds Policy.

Nothing in this policy excludes your rights under the Australian Consumer Law.

 

8. Technical Services

Our services are provided with due care and skill.

• We supply and install replacement parts where required
• We do not perform component-level or electrical repairs

Customer Responsibilities

• You must provide accurate information about your device and issue
• You are responsible for backing up your data before service

We are not responsible for data loss during service.

 

9. Limitation of Liability

To the extent permitted by law:

• We are not liable for indirect or consequential loss
• Our liability is limited to the cost of the goods or services supplied

Nothing in these Terms excludes or limits rights under the Australian Consumer Law.

 

10. Third-Party Services

We may rely on third-party providers, including:

• Payment processors
• Suppliers
• Delivery services

We are not responsible for the actions or delays of these third parties.

 

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

 

12. Intellectual Property

All content on our website, including text, images, and branding, remains the property of Mountain Tech Support unless otherwise stated.

You may not reproduce or use this content without permission.

 

13. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes will be subject to the jurisdiction of Queensland courts.