1. Information We Collect

We only collect information necessary to provide our services, including:

• Name and contact details
• Order and transaction information
• Payment details (processed securely by third parties)
• Information you provide when contacting us
• Technical information related to support requests

Our website provider may also collect usage data such as IP address, browser type, and pages visited via cookies.

2. How We Collect Information

We collect information when you:

• Place an order
• Request support or services
• Submit a form or contact us
• Interact with our website

We may also receive limited information from payment providers to confirm transactions.

3. How We Use Information

We use your information to:

• Provide products and services
• Process payments and orders
• Communicate with you
• Improve our website and support
• Meet legal obligations

We do not use your information for marketing without your consent.

4. Cookies and Website Data

Webadore and Sumup use cookies to:

• Enable website functionality
• Analyse usage
• Improve performance

You can disable cookies via your browser settings.

5. Third-Party Services

We may share information with trusted providers where necessary, including:

• Payment processors
• Delivery providers
• Suppliers
• Professional advisers

We do not sell your personal information.

 

6. Data Storage and Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

Your data may be stored in Australia or overseas by trusted service providers. We take reasonable steps to ensure they comply with Australian Privacy Principles.

 

7. Access and Correction

You may request access to or correction of your personal information at any time.

 

8. Data Retention

We retain personal information only as long as necessary for:

• Service delivery
• Legal and financial obligations

Data is securely deleted or de-identified when no longer required.

 

9. Data Breaches

If a data breach is likely to result in serious harm, we will:

• Investigate and contain the issue
• Notify affected individuals
• Report to the relevant authority where required

 

10. Complaints

If you have a concern, please contact us first.

If unresolved, you may contact the Office of the Australian Information Commissioner.

 

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.